Terms and Conditions
Effective Date: September 15, 2026
Welcome to WattVue LLC (“WattVue,” “we,” “our,” or “us”). These Terms of Use and SMS Messaging Terms (“Terms”) govern your access to and use of the WattVue website, monitoring platform, mobile applications, software, communications, and related products and services (collectively, the “Services”).
By accessing, registering for, subscribing to, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and the WattVue Privacy Policy.
If you do not agree to these Terms, you may not access or use the Services.
IMPORTANT NOTICE REGARDING DISPUTE RESOLUTION
THESE TERMS REQUIRE YOU TO RESOLVE MOST DISPUTES WITH WATTVUE THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, UNLESS YOU EXERCISE YOUR RIGHT TO OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THESE TERMS.
THIS MEANS THAT, TO THE EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO A JUDGE OR JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
PLEASE REVIEW SECTION 14 FOR COMPLETE DETAILS.
1. Description of Services
WattVue provides subscription-based solar monitoring, energy-management, customer support, and related services for residential and commercial solar energy systems.
Depending on your subscription, equipment, integrations, and service agreement, the Services may include real-time solar system monitoring, production and consumption analytics, system alerts and error notifications, remote troubleshooting and diagnostics, communication or coordination with equipment manufacturers and service providers, scheduling of repairs or replacement services, web and mobile platform access, customer support, historical performance reporting, equipment and warranty information, and other energy-management tools.
WattVue does not manufacture solar equipment and does not guarantee uninterrupted solar system operation, energy production, equipment performance, or uninterrupted access to third-party systems.
2. Eligibility
You must be at least eighteen (18) years old and legally capable of entering into a binding agreement to use the Services.
By using the Services, you represent and warrant that you own or are authorized to manage the solar or energy system associated with your account; the information you provide to WattVue is accurate, complete, and current; and your use of the Services complies with applicable laws and regulations.
If you use the Services on behalf of a business, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms. In that situation, “you” and “your” refer to both you and the applicable entity.
3. Subscription Plans and Billing
WattVue may offer recurring subscription services billed monthly, annually, or according to the terms of an applicable service agreement.
Free Trial
Where offered, the WattVue free trial lasts for one (1) year from activation unless different terms are provided to you in writing.
Unless canceled before the applicable renewal date, billing may begin automatically at the end of the free-trial period in accordance with the subscription terms presented to you at enrollment.
Subscription Fees
Current pricing may include a Dashboard Setup Fee of $0 and a Monthly Subscription Fee of $359.88 following the applicable trial period.
Pricing, plans, features, and fees may change from time to time. WattVue will provide notice of material pricing changes as required by applicable law or the applicable service agreement.
Payment Authorization
By purchasing a recurring subscription, you authorize WattVue and its payment processors to charge your selected payment method for applicable recurring fees, taxes, and other authorized charges until your subscription is canceled.
If a payment cannot be processed, WattVue may suspend or terminate access to some or all of the Services after providing any notice required by applicable law.
4. Cancellation and Termination
You may cancel your subscription at any time subject to the terms of your applicable subscription or service agreement.
Unless otherwise stated, cancellation becomes effective at the end of the then-current billing period, and partial refunds or credits are not provided for unused portions of a billing period except where required by law.
WattVue may suspend, restrict, or terminate access to the Services if you violate these Terms, fail to make required payments, engage in fraud, abuse, unlawful conduct, or unauthorized use, interfere with WattVue systems, or otherwise create a security or operational risk.
Termination of your subscription does not automatically affect provisions of these Terms that by their nature should survive termination.
5. Monitoring and Support Limitations
WattVue provides monitoring and support services using available system information, Internet connectivity, manufacturer data, APIs, software integrations, and third-party systems.
You acknowledge that monitoring accuracy and availability may depend on equipment connectivity, Internet availability, manufacturer systems, utility data, third-party integrations, sensors, communication equipment, and other systems outside WattVue’s direct control.
Internet outages, equipment failures, manufacturer restrictions, API interruptions, communication failures, data delays, maintenance, cybersecurity events, or third-party service interruptions may affect the availability or accuracy of the Services.
Remote troubleshooting may not identify or resolve every equipment or system problem.
On-site inspections, repairs, replacement equipment, electrical services, or other field services may result in additional charges unless expressly covered by a separate agreement.
WattVue does not guarantee uninterrupted monitoring, continuous access to the Services, uninterrupted solar-system operation, or any particular level of energy production or savings.
6. Repairs and Third-Party Services
As part of the Services, WattVue may communicate or coordinate with manufacturers, installers, electricians, technicians, utilities, warranty providers, and other third-party service providers on your behalf.
You authorize WattVue to provide information reasonably necessary to diagnose system issues, coordinate service, submit or assist with warranty requests, or otherwise perform the Services.
WattVue is not responsible for manufacturer warranty decisions, third-party delays, defective equipment, utility actions, manufacturer outages, installer or technician workmanship, or acts or omissions of independent third parties.
Third-party products and services may be subject to separate terms and conditions imposed by their respective providers.
7. User Responsibilities
You agree to maintain accurate account and contact information; maintain reasonable Internet connectivity and compatible equipment where required; provide reasonable access for authorized service appointments when necessary; protect your account credentials; promptly notify WattVue of suspected unauthorized access; and use the Services only for lawful purposes.
You may not attempt to gain unauthorized access to WattVue systems, interfere with the operation or security of the Services, introduce malicious software or code, reverse engineer the Services except where expressly permitted by law, impersonate another person or entity, or use the Services in a manner that violates applicable law or infringes the rights of another person.
8. Intellectual Property
All software, websites, dashboards, graphics, logos, text, reports, databases, designs, technology, and other intellectual property associated with the Services are owned by WattVue, its affiliates, or its licensors and are protected by applicable intellectual-property laws.
Subject to these Terms, WattVue grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Services for your personal use or internal business purposes.
No ownership rights are transferred to you by these Terms.
9. Third-Party Integrations
Certain WattVue Services may depend on or integrate with third-party equipment manufacturers, utility providers, software platforms, monitoring systems, APIs, or other services.
WattVue does not control those third-party services and is not responsible for their availability, security, data accuracy, policies, functionality, or continued compatibility with WattVue.
A third party may modify, restrict, suspend, or discontinue its products, APIs, or services at any time.
10. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WATTVUE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OR COMPLETENESS OF INFORMATION, AVAILABILITY OF DATA, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
WATTVUE DOES NOT WARRANT THAT THE SERVICES WILL IDENTIFY EVERY SOLAR-SYSTEM OR ENERGY-SYSTEM CONDITION, OUTAGE, FAILURE, DEFECT, OR PERFORMANCE ISSUE.
Some jurisdictions do not permit certain warranty exclusions, so some of these exclusions may not apply to you.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WATTVUE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE SERVICES.
This includes, without limitation, lost profits, lost revenue, lost energy savings, business interruption, loss of data, equipment failure, system downtime, or loss resulting from unavailable or inaccurate third-party data.
To the maximum extent permitted by applicable law, WattVue’s aggregate liability arising from or related to the Services will not exceed the amount paid by you to WattVue during the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.
12. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless WattVue and its affiliates, officers, employees, contractors, and agents from claims, liabilities, damages, losses, and reasonable expenses arising from your misuse of the Services, violation of these Terms, violation of applicable law, or infringement of a third party’s rights.
13. WattVue SMS Messaging Program Terms
Program Name
The text messaging program operated by WattVue is the WattVue SMS Program.
Program Description
By providing your mobile telephone number and affirmatively opting in to the WattVue SMS Program, you consent to receive text messages from WattVue at the mobile number you provided.
Messages may include solar-system alerts, monitoring notifications, equipment or performance updates, account notifications, appointment confirmations and reminders, service scheduling information, customer-support communications, technician or repair updates, onboarding information, billing or subscription notices, and other information related to your WattVue Services.
If you separately consent to receive marketing or promotional communications, messages may also include WattVue product announcements, service offers, promotions, or other marketing communications.
Consent to receive marketing text messages is not a condition of purchasing WattVue products or services.
Messages may be sent using automated technology where permitted by law.
Message Frequency
Message frequency varies depending on your account activity, system conditions, service requests, appointments, support interactions, and the types of communications you have consented to receive.
Message and Data Rates
Message and data rates may apply.
Charges imposed by your wireless carrier are your responsibility. Please contact your wireless carrier if you have questions regarding your text-message or data plan.
Opt-Out Instructions
TO STOP RECEIVING WATTVUE TEXT MESSAGES, REPLY STOP TO ANY WATTVUE TEXT MESSAGE AT ANY TIME.
After you send STOP, WattVue may send you one final text message confirming that you have been unsubscribed. After that confirmation, you will no longer receive messages covered by that opt-out unless you subsequently provide consent and opt in again.
Other recognized opt-out keywords may also be honored where supported by WattVue’s messaging provider.
Opting out of SMS messaging does not necessarily cancel your WattVue account, subscription, monitoring service, or other communications that are legally permitted or necessary to provide your requested Services.
HELP and Customer Support
FOR HELP WITH THE WATTVUE SMS PROGRAM, REPLY HELP TO ANY WATTVUE TEXT MESSAGE OR CONTACT WATTVUE CUSTOMER SUPPORT AT 808-517-5551.
You may also contact WattVue through the customer-support methods available on the WattVue website.
Carrier Liability
Carriers are not liable for any delayed or undelivered messages.
Wireless carriers and network providers do not guarantee message delivery. SMS messages may be delayed, blocked, or unavailable because of carrier systems, network conditions, device settings, service interruptions, or other circumstances outside WattVue’s control.
Privacy and Mobile Information
Your participation in the WattVue SMS Program is subject to the WattVue Privacy Policy.
WattVue does not sell or share mobile opt-in information, mobile telephone numbers, or text-message consent records with third parties or affiliates for their own marketing or promotional purposes.
Information may be provided to vendors, telecommunications providers, messaging providers, and service providers solely as necessary to operate the messaging service or otherwise provide WattVue Services, subject to the WattVue Privacy Policy.
Consent and Opt-In Records
WattVue may maintain records concerning SMS consent, including the telephone number provided, date and time of consent, method of consent, applicable consent language, and opt-out activity, as permitted or required by law.
Providing a telephone number to WattVue by itself does not necessarily constitute consent to receive marketing text messages. Marketing messages will be sent only where WattVue has obtained the consent required for that communication.
Changing Your Mobile Number
If your mobile number changes or is reassigned, please update your contact information with WattVue or your communication preferences so that WattVue can maintain accurate account and messaging records.
Availability
Participation in the WattVue SMS Program requires a text-message-capable mobile device and service from a participating wireless carrier. SMS availability may vary based on carrier, device, geographic location, and network availability.
WattVue may modify, suspend, or discontinue all or part of the SMS Program at any time, subject to applicable law.
14. Dispute Resolution, Arbitration, and Class Action Waiver
Agreement to Arbitrate
Except where prohibited by law and except for eligible small-claims matters, you and WattVue agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved through binding individual arbitration rather than in court.
Class Action Waiver
To the extent permitted by applicable law, you and WattVue agree that disputes will be resolved only on an individual basis and not as part of a class, consolidated, collective, or representative action.
Arbitration Rules
Arbitration will be administered by the American Arbitration Association (“AAA”) under the applicable AAA rules, except where those rules conflict with these Terms or applicable law.
Right to Opt Out of Arbitration
You may opt out of this arbitration agreement by providing written notice to WattVue within thirty (30) days after you first accept these Terms.
Your written notice should state your name, contact information, and that you are opting out of the arbitration agreement contained in the WattVue Terms of Use.
WattVue LLC1621 Central Ave
Cheyenne, WY 82001
USA
Your arbitration opt-out notice must be received within thirty (30) days after you first accept these Terms.
Governing Law
Except where applicable law requires otherwise, these Terms will be governed by the laws of the State of Hawaii, without regard to its conflict-of-law principles.
15. Privacy
Your use of the Services is also governed by the WattVue Privacy Policy.
WattVue may collect and process account information, contact information, device information, energy-system information, system-performance data, communications records, and other information necessary to provide, secure, maintain, and improve the Services as described in the Privacy Policy.
16. Changes to These Terms
WattVue may update these Terms from time to time.
When required by applicable law, WattVue will provide notice of material changes.
The revised Terms will identify the applicable effective date and will become effective upon posting or on another date specified in the notice.
Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
17. Contact Information
Questions concerning these Terms, the Services, or the WattVue SMS Program may be directed to:
WattVue LLC1621 Central Ave
Cheyenne, WY 82001
USA
Customer Support: 808-517-5551
Additional customer-support options may be available through the WattVue website and customer portal.
18. Acceptance of Terms
By accessing, registering for, subscribing to, or using the WattVue Services, you acknowledge that you have read, understood, and agree to these Terms and the WattVue Privacy Policy.
If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.
To the extent applicable to your onboarding process, activation of certain Services may also require you to confirm acceptance through an electronic agreement, email, website form, customer portal, payment process, or other method provided by WattVue.
Additional terms may apply to particular features, integrations, subscriptions, promotions, or Services. If additional terms conflict with these Terms, the additional terms will govern solely with respect to the particular feature, subscription, promotion, or Service to which they apply.
If you do not agree to these Terms, you may not access or use the Services.